FAQ’S

How to place an order?

It is very easy to buy in Encanto

First enter the Online Shop Encanto and see the entire catalog. Once you have clear which product you like the most, select your size (you can look in the Size Guide) and add it to the cart.

Now go to your cart and give it to finalize purchase.

Once you have filled in your information so that we can send you your order, you must select the payment method and accept our terms and conditions.

Once ready you will receive an email confirming everything about your order. You will also receive an email with a password (If you do not see it in your inbox, look in junk mail) so that in future purchases, you only have to identify yourself, with your email and password, and you can start buying.

What is easy?

How much is the shipping?

The shipping price will vary depending on your order and your location. If you are in the peninsula and your order is less than € 100, it will cost € 6. For other orders, those over € 100, will be free.

If you are in:

Baleares your orders will cost 13€
Andorra, Ceuta and Melilla – 18€
Canary Islands – 16€

The customs taxes in Ceuta, Melilla, Andorra and the Canary Islands will be paid at source and go separately from the shipping cost.In the Canary Islands you also have to add the Igic. It will be essential the DNI or NIE of the recipient.

If you are outside of Spain:

France – 19€ (2-3 days)

Germany, Belgium, Holland and Luxembourg – 22€ (3-4 days)

Great Britain, Scotland, Italy and Austria – 27€ (4-5 days)

Greece, Slovakia, Slovenia, Estonia, Hungary, Ireland, Latvia, Lithuania, Poland, Czech Republic – 37€ (4-6 days)

Sweden, Finland, Norway and Switzerland – 44€ (5-6 days)For shipments to Switzerland it is necessary to indicate the DNI, NIE or Passport number.
Canada, United States – € 39 (5-6 days) For this type of shipments it is necessary to indicate the number of DNI, NIE or Passport.
Saudi Arabia, Argetina, Australia, Brazil, Chile, Colombia, Ecuador, United Arab Emirates, Jamaica, Kuwait, Mexico, Panama, Paraguay, Peru, Dominican Republic, Russia, Urugay, Venezuela – € 39 (5-6 days) For this type of shipments it is necessary to indicate the number of DNI, NIE or Passport.
Cuba – € 59 (5 – 6 days) For this type of shipments it is necessary to indicate the number of DNI, NIE or Passport.

ALL OUR SHIPMENTS ARE SENT THROUGH NÁCEX AND ARE VALID UP TO TWO KILOS OF WEIGHT.

FOR SHIPMENTS TO COUNTRIES OUTSIDE THE EUROPEAN UNION MANDATORY THE NIF / CIF / NIE

If your country does not appear in the list, consult us for shipping methods to place your order.

**ATTENTION: Due to COVID some countries have shipping restrictions. Please, check with us shipping methods to place your order.

How can I pay?

In Encanto we try to make it easy for you, that’s why we have several forms of payment for you to finish your order:

– BANK TRANSFER: Your order will be sent once the amount of the same is reflected in the bank (normally 1 or 2 working days) and in a maximum of 48 hours you will have it at home. If after 3 days since you made the order we have not received the amount of it will be automatically canceled.

– BANK ACCOUNT INCOME: If you want to expedite your order, you can directly enter the amount of your order, in a branch of our bank and the amount will be effective at the moment. In a maximum of 48 hours you will have it at home. To complete your order in this form of payment you must select payment by “bank transfer” and thus you can have all the necessary data for the deposit.

– CARD PAYMENT:Completely secure through a Redsys catwalk. The amount will be effective at the moment and in a maximum of 48 hours you will have your order at home.

– PAYPAL: Totally secure through your Paypal account. You can also make the payment without Paypal account. The amount will be effective at the moment and in a maximum of 48 hours you will have your order at home. This modality entails an additional 3%, which will be added to the total amount of the order (separate shipping costs, if any)

Refund or change?

If you have purchased one of our products and when you have opened it, you have found a defect or tare, do not worry. Send us an email explaining what the problem has been, we will answer you as soon as possible and then we will send a messenger with a new garment to make the exchange as soon as possible. In this case we also give you the option to refund the amount.

If when tasting the product is not the size that you selected in the order, you should not worry either, in Encanto we check each order thoroughly before going to your destination but we can make a mistake, if we have made a mistake we will fix everything ourselves. You will not run with any extra charge.

If on the contrary, the reason for the return of the product is not because it arrived defective, damaged or wrong with your order there will be no refund of the amount but it will be exchanged for a voucher without expiration so that you use it when you prefer, except in sales season or special offers. You must send the product to us for payment, so that we can review it and if everything is correct, labeled and in perfect condition, we will proceed to send you the new product, cash on delivery, or make the voucher with the full money of your pledge so you can exchange it. when you better come.Remember that both the return costs, as the shipping, will be on your own, also having the cash on delivery, an additional cost of 5% on the amount of the product to send, plus 6 euros of standard shipping .

Shipments will be made to the following address: Boutique Encanto, c / Miguel Soler 12, c.p.03002 Alicante

Los envios se harán a la siguiente dirección: Boutique Encanto, c/Miguel Soler 12, c.p.03002 Alicante